Terms and Conditions

In-house Training Terms and Conditions

1 TERMS AND CONDITIONS - In-house

1.1 Quotations are in South African Rand (ZAR) and is valid for 90 (ninety) days from the date stated.

1.2 Fees include VAT, unless stated otherwise.

1.3 Quotations for services delivered outside of South Africa exclude costs related to the following that may apply:

• Import taxes;
• VAT that may apply;
• Withholding fees;
• Courier costs of training material, or reports;
• Medical / travel insurance and inoculations;
• Work permits;
• Police clearance certificates;
• Visas;
• Any other fees charged by customs.

1.4 Should the CEM be the preferred service provider, an appointment for delivery of the services must be made and confirmed in writing.

1.5 Once an appointment has been made in writing, cancellation of confirmed bookings is subject to a 50% cancellation fee up to 10 working days prior to the agreed upon dates. Thereafter, a 100% cancellation fee applies.

1.6 Appointment of the CEM denotes acceptance of all applicable terms and conditions.

1.7 Quotation

The minimum and maximum number of delegates applies as specified in the quotation. Additional delegates will be invoiced as specified.

1.8 NQF levels of short courses

Please note that the CEM may only offer short courses at NQF level 5 and higher.

1.9 Appointment requirements

Once an appointment to deliver the work as specified has been confirmed in writing, all parties agree to the following:

• A final curriculum;
• Available presenters; and
• Final dates for the training event.

1.10 Terms of payment

Payment must be made strictly within thirty (30) days of the invoice date. Delegate results will not be issued, unless full payment has been received.

1.11 Applications for acceptance to CEM short course deliveries

All candidate applicants need to complete a CEM Short Course Registration Form and submit it with the requisite supporting documentation to the CEM for consideration.

The supporting documents are:

• Copy of the applicant's Identity Documentation, or of a valid passport should the applicant not be a South African citizen;
• Evidence that applicants do indeed satisfy the minimum admission criteria as applicable; and
• Evidence of prior learning as applicable to some short courses.

Please note that acceptance of nominated candidate delegates may not be granted to any nominated delegate who does not satisfy the minimum entrance requirements and prior learning requirements as specified by the CEM.

1.12 Client responsibilities

It is the responsibility of the client to make arrangements for and carry the cost of the following items:

1.12.1 Delegate applications

Clients are responsible to:

Notify the CEM of the number of delegates attending the training event at least 14 (fourteen) days prior to the agreed upon commencement date of the training event;

Ensure that all nominated delegates complete the CEM registration form and that they append the requisite application supporting documents.

The client shall forward the application forms and supporting documents to the CEM at least seven days before the commencement of any short course.

1.12.2 Material for practical work

The Client shall support the CEM to source the requisite organisation specific documents and information to ensure that practical work is designed within a context that is familiar to delegates.

1.12.3 Refreshments and other logistics

The client shall make arrangements for, communicate to the CEM and pay for the following:

• Refreshments for both delegates and presenters (coffee/tea at registration, two tea/coffee breaks of 15 minutes each and one lunch break of 45 minutes per day);
• Transportation of delegates to the venue and their accommodation;
• Induction training for presenters, if applicable;
• Security clearance for presenters, if applicable; and
• Personal protective equipment for presenters, if applicable.

1.12.4 The venue

The client shall make arrangements for, communicate to the CEM and pay for the venue as specified by the CEM and associated infrastructure such as (flip charts, pens and LCD etc.);

Arrangements regarding the venue must be communicated to the CEM at least 14 (fourteen) days prior to commencement of the training event.

It is strongly recommended that the venue is not located at the client's operational premises to ensure optimal exposure to the training experience and to prevent unnecessary distractions.

1.13 The programme

As soon as confirmation of acceptance of the quotation has been received and details of the venue become available, a final programme will be generated and forwarded to the client. This programme is based on the curriculum agreed upon and the specifications for venue organisers and caterers.

Lectures normally start at 8:00, and practical exercises may continue until 18:00. Should these arrangements be of concern, please inform the CEM so that provision can be made in the programme for any such constraints.

1.14 Certificates, letters of attendance and assessment

Certificates of Successful Completion or Letters of Attendance are issued to those delegates who have satisfied the applicable assessment criteria and once payment has been received.

Please note that short courses offered at the Introductory and Awareness levels attract formative assessment only and Letters of Attendance are issued to those delegates who have satisfied the requisite formative assessment criteria.

Certificates of Successful Completion are available to short courses that are presented at the competence level only. Delegates are then assessed both formatively and summatively. The summative assessment includes an examination.

1.15 Cancellations

Once an appointment has been made in writing, cancellation of confirmed appointments s is subject to a cancellation fee of 50% of the course fee up to 10 days prior to the agreed upon commencement of the training event. Thereafter, a 100% cancellation fee applies. A 100% cancellation fee applies should enrolled delegates fail to attend the short course.

1.16 Confidentiality

The CEM may not provide any delegate information, including results to any third party, including employers and funders, without the written consent of the delegate. Delegates are encouraged to authorise the CEM to disclose such information to employers, funders and SAATCA as applicable

1.17 Continued professional development (CPD) points

Some of the CEM's short courses are registered with professional bodies. The client is responsible to verify with the CEM whether any short course purchased from the CEM is indeed registered for CPD points.

1.18 Accreditation and registration of short courses

The North-West University is a multi-purpose higher education provider that is accredited by the South African Qualifications Authority (SAQA). The Higher Education Quality Committee (HEQC) is the Education and Training Quality Assurance (ETQA) of this sector. As part of the quality assurance process of the HEQC, the North-West University also has an agreed-upon quality assurance process in place for both formal qualifications and short courses.

Due to this status (as an accredited multi-purpose higher education provider that is quality assured by the HEQC) it is neither possible nor necessary for the University to register as a service provider with any specific Sector Education and Training Authority (SETA).

All of the CEM short courses have been approved by and are registered with the Institutional Committee for Academic Planning and Standards of the North-West University and are managed in accordance with both the university's requirements and the Higher Education Quality Committee (HEQC) requirements.

1.19 Copyright

The short course in its entirety, including the content, format, curriculum, ideas and budget, as well as this letter, are subject to copyright in terms of the Copyright Act 98 of 1987 and may not be reproduced in part or in whole, or disclosed to a third party, since such copyright is vested with the North-West University.